Is TTEC a good company to work for as a Desktop Support Associate?

Desktop Support Associate professionals working at TTEC have rated their employer with 3.6 out of 5 stars in 41 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Desktop Support Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Desktop Support Associate interview questions at TTEC .

Does TTEC pay Desktop Support Associate employees well?

Desktop Support Associate professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 41 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Desktop Support Associate salaries at TTEC.

How happy are Desktop Support Associate professionals working at TTEC?

73% of Desktop Support Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Desktop Support Associate professionals have also rated TTEC with a 3.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 4.1 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 971 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 636 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Great Culture and Values." ((in 227 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 519 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 503 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 435 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 164 reviews)); "•Sometimes poor communication amongst colleagues." ((in 103 reviews))

TTEC Desktop Support Associate reviews

3.6

73% would recommend to a friend

(41 total reviews)

Kenneth D. Tuchman

74% approve of CEO

46% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (41 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Desktop Support Associate employees have rated TTEC with 3.6 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most Desktop Support Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Desktop Support Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

41 reviews

2.0

Dec 22, 2022

Work more and get paid less, recognised less

Desktop support technician

Recommend

CEO approval

Business Outlook

Pros

-Good opportunity to learn basic things in ITSM field -Able to interact with people accross the globe

Cons

-They pey less than the market rate and expect you to work more -Partial in giving next level career roles to ones who are close

TTEC Response

3y

Thank you for taking the time to give us your feedback. If you would like to share more about your experience, please visit www.ttecwehearyou.com

3.0

Nov 25, 2022

Hired then Fired in 3weeks

Desktop support associate

Recommend

CEO approval

Business Outlook

Pros

WFH option and will always get support from L2 or L3 Good pay and benefits

Cons

You can get fired or terminated or ask to leave at any time, irrespective of their commitment or policy I was hired then got fired in 3rd week while in middle of the work, no email no call and the reason was told to me that there is no production and due to crisis/recession we are taking this step I can understand no production no salary. So cool I accepted it It's my luck or destiny, may be it will not happen to others and I wish it shouldn't happen

TTEC Response

3y

Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: formeremployee.ttec.com

3.0

Oct 20, 2022

IT support

Desktop support technician

Recommend

CEO approval

Business Outlook

Pros

Flexi schedule, fun to work, lots of learning

Cons

low salary, toxic client, career opportunities

TTEC Response

3y

Your concerns are important to us. Thank you for taking the time to share it with us.

Viewing 16 - 18 of 41 Reviews

Jobs at TTEC

Desktop Support Senior Technician - Bilingual

Ciudad de México

View job

TTEC

TTEC Desktop Support Associate reviews

Company ratings over time

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Reviews by job title

Work more and get paid less, recognised less

Hired then Fired in 3weeks

IT support

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