Is TTEC a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at TTEC have rated their employer with 4.7 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Inbound Customer Service Agent Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at TTEC .

Does TTEC pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at TTEC with 4.7 out of 5 stars based on 17 anonymously submitted employee reviews. This is 44.2% better than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries at TTEC.

How happy are Inbound Customer Service Agent professionals working at TTEC?

98% of Inbound Customer Service Agent employees at TTEC would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Inbound Customer Service Agent professionals have also rated TTEC with a 4.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.9 rating for culture and values and 4.7 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (816) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 942 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 645 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Culture is good and salalry also" ((in 229 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 507 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 435 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 100 reviews))

TTEC Inbound Customer Service Agent reviews

4.7

98% would recommend to a friend

(17 total reviews)

Kenneth D. Tuchman

98% approve of CEO

98% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (17 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Inbound Customer Service Agent employees have rated TTEC with 4.7 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have an excellent working experience there. TTEC is rated 23% above average by Inbound Customer Service Agent professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

17 reviews

4.0

Aug 10, 2024

Customer service agent

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

Remote working Flexible hours Reasonable pay

Cons

Slow to respond to applications

4.0

Jul 29, 2024

A good place to get experience

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

A good place to get an experience of customer service

Cons

Very busy most of the time. Management keeps pushing for sales and builds up stress.

1.0

Oct 25, 2022

Bad Company

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Trading was comprehensive Lunch break

Cons

Management Disorganized company Tech issues Monitoring by management and the company is very intrusive

TTEC Response

3y

Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: formeremployee.ttec.com

Viewing 1 - 3 of 17 Reviews

Jobs at TTEC

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Ciudad de México

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Ciudad de México

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Desktop Support Senior Technician - Bilingual

Ciudad de México

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TTEC

TTEC Inbound Customer Service Agent reviews

Company ratings over time

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Reviews by job title

Customer service agent

A good place to get experience

Bad Company

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