Is TTEC a good company to work for as a Inbound Customer Service Agent?

Inbound Customer Service Agent professionals working at TTEC have rated their employer with 4.7 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Inbound Customer Service Agent Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Agent interview questions at TTEC .

Does TTEC pay Inbound Customer Service Agent employees well?

Inbound Customer Service Agent professionals rate their compensation and benefits at TTEC with 4.7 out of 5 stars based on 17 anonymously submitted employee reviews. This is 41% better than the company average rating for salary and benefits. Find out more about Inbound Customer Service Agent salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2405) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 965 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 644 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 418 reviews)); "Culture is good and salalry also" ((in 222 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 486 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 437 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 164 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

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TTEC Inbound Customer Service Agent reviews

Item: TTEC
Rating: 3
Author: Current employee - Inbound Customer Service Representative

4.7

98% would recommend to a friend

(17 total reviews)

Kenneth D. Tuchman

98% approve of CEO

98% positive business outlook

Ratings by category

4.7

Work/Life balance

4.7

Senior management

4.7

Compensation and benefits

4.7

Career opportunities

4.0

Diversity & inclusion

3.9

Culture & values

Inbound Customer Service Agent employees have rated TTEC with 4.7 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Inbound Customer Service Agent professionals have an excellent working experience there. TTEC is rated 23% above average by Inbound Customer Service Agent professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

17 reviews

4.0

Mar 10, 2015

Working at TeleTech is challenging and fun. I enjoy going to work everyday. I work with the best people.

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home is just awesome. No commute, No Dress Code, Great Co-Workers and Management

Cons

There are two cons of working for TeleTech is the pay. There are no raises and it is only part time work.

3.0

Jan 9, 2013

Poor Communication

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

They provide online paid training for the project your working on

Cons

poor communication regarding work scheduling. I had to check my schedule several times a day to make sure my work schedule had not changed.

Viewing 16 - 17 of 17 Reviews

Jobs at TTEC

Agente Bilingüe de Atención a Clientes – Inglés-Español

Bilingual Customer Service Agent – English-Spanish

Bilingual Service to Sales Agent – English-Spanish

Bilingual Customer Service Representative - Spanish–English

Ciudad de México

View job

Bilingual Technical Support Representative –English-Spanish

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TTEC

TTEC Inbound Customer Service Agent reviews

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Ratings by demographic groups

Reviews by job title

Working at TeleTech is challenging and fun. I enjoy going to work everyday. I work with the best people.

Poor Communication

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