Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,255 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Customer Service Agent , Customer Service Representative and Agente Bilingue Call Center .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (816) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The work from home is great!" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 639 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 432 reviews)); "Great Culture and Values." ((in 230 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 534 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 444 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Ciudad de México , León , Guadalajara , Tijuana , Zapopan , Aguascalientes , Puebla , Tlalnepantla , Ixtapaluca , Tlaquepaque , Querétaro , Metepec , San Luis Potosí , Guanajuato , Mérida , Huixquilucan , Cuernavaca , Toluca , Monterrey , Centro

TTEC reviews

3.3

55% would recommend to a friend

(11,454 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,454 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,454 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews

1.0

Aug 17, 2015

Teletech Scam Co.

Best buy customer service - holiday

Recommend

CEO approval

Business Outlook

Pros

There was not one good moment to work for Teletech.

Cons

I had about 45 supervisors in the chat room, there was no training and the trainers themselves were worried about their job positions. Plus they never paid me my hourly rate and defaulted on the last three weeks of payroll. They said that they had no money left in their corporate account to pay their employees. This company is such a scam and this is the reason why most of the work for them is over seas. They give you a schedule to work and then when you go to work they tell you that after one hour on the shift that you have MTO which stands for Mandatory time off without pay. There is a civil suit against them but I did not include myself. I feel that the suit is strong enough that they don't require myself as a witness to the outrageous company policies they have.

2.0

Aug 12, 2015

Chat rep weight watchers

Chat

Recommend

CEO approval

Business Outlook

Pros

I love my co workers. Even though I work from home I had fun with them. My TLs were very helpful and I enjoyed working from home.

Cons

The pay was lower then what I was expecting but I was doing chat and that was fine until they changed it to flex then from flex to you must switch to voice or we have to let you go. So I am leaving this week. Too many changes, no raise and they just don't care. I would have loved to stay. If they have chat again I might try it. I was there for 10 months

3.0

Jul 29, 2015

Corporate HQ Roles

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The corporate HQ building is very nice with an on-site gym, health kiosk, cafeteria, and internal courtyard. Job flexibility was a huge perk – it was an 8-5 office job but management was okay with occasionally working from home (as long as that privilege didn’t get abused). My managers were usually appreciative for hard work and were liberal about complimenting on a job well done. Most corporate HQ employees complained about the bene’s, and while it’s true they weren’t super great, I thought they were satisfactory (pretty standard health, dental, vision plans… moderate 401k match.. paid time off which is accumulated and increases at a faster rate the longer you are employed). For the most part I didn't have to work on the weekends.

Cons

The salary was below the industry average across all departments, which paved the way for extremely high attrition because folks realized they could go down the street and make 20% more as soon as they got some experience under their belt. Seriously, the only way someone would get a raise or promotion in my department was when a more senior person would leave and then management would dump all of their old work on top of your current workload to fill the void... even then, pay increases were not proportional to the additional workload. Management tried to squeeze every bit of productivity out of each employee which often interfered with work/life balance - another factor of the high employee attrition.

TTEC Response

10y

Thank you for your feedback. We'll include your concerns in our report and take a look at current policies and how we can improve.

Viewing 304 - 306 of 11,454 Reviews

Jobs at TTEC

Agente Bilingüe de Atención a Clientes – Inglés-Español

Bilingual Customer Service Representative - Spanish–English

Ciudad de México

View job

Bilingual Customer Service Agent – English-Spanish

Bilingual Technical Support Representative –English-Spanish

Bilingual Technical Support Representative –Spanish-English

Ciudad de México

View job

TTEC

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Chat rep weight watchers

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