TTEC Customer Service Representative CSR reviews

3.2

44% would recommend to a friend

(764 total reviews)
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Kenneth D. Tuchman

54% approve of CEO

36% positive business outlook

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 764 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

764 reviews
5.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

PTO, Wellness, benefits, VTO, low call volume

Cons

Micromanagement, low pay, no advancement opportunities

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TTEC Response
7mo
Thank you for sharing your experience! We’re glad to hear you appreciate the PTO, wellness programs, and benefits. We also value your feedback regarding management, pay, and advancement opportunities, which helps us continue improving the employee experience. Wishing you continued success in your role.
4.0
Nov 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Very communicative Understanding Patient Accommodating

Cons

Lots of system outages for the inbound software

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TTEC Response
7mo
Thank you for sharing your experience and for being part of the team for several years. We’re glad to hear you found management communicative, understanding, and supportive. We also appreciate your feedback regarding system outages — insights like these help us identify ways to improve our tools and resources. Wishing you all the best in your future endeavors.
3.0
Nov 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Overtime is available at times.

Cons

You don’t have much control over your schedule.

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TTEC Response
7mo
Thank you for sharing your experience. We’re glad you’ve had the opportunity for overtime when available. We also appreciate your feedback regarding scheduling — insights like these help us explore ways to better support our employees. Wishing you continued success in your role!
Viewing 31 - 33 of 764 Reviews

Glassdoor has 13,263 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.