Is TTEC a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 764 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TTEC .

Does TTEC pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 764 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 648 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 425 reviews)); "Great Culture and Values." ((in 218 reviews)); "Work environment is good and friendly" ((in 167 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 530 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 504 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 451 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 153 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

TTEC Customer Service Representative CSR reviews

3.2

44% would recommend to a friend

(764 total reviews)

Kenneth D. Tuchman

54% approve of CEO

36% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (764 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 764 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

764 reviews

1.0

Oct 30, 2025

Bad policy

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home Some management

Cons

No room for mistakes, constant write ups

TTEC Response

8mo

Thank you for sharing your experience and for being part of the team. We’re glad to hear you appreciated the work-from-home option. We also value your feedback regarding management practices and performance policies — insights like these help us continue improving how we support and engage our employees. Wishing you all the best in your future opportunities.

3.0

Oct 29, 2025

Take it for what it’s worth

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Incredibly easy job. They hire good people as agents.

Cons

Rules apply to some and not others. Don’t go above and beyond because they will just take advantage of you aka not pay you more. Also the pay for the role is well below average. At least the project I was a part of had no future for work from home. Which is silly because for that low level of pay and after commuting, you are making barely above minimum wage. The tobacco surcharge is ridiculous. They double bill you on it and then never return the money.

TTEC Response

8mo

Thank you for sharing your experience and for being part of the team. We’re glad to hear you appreciated the people you worked with. We also value your feedback regarding pay, consistency in applying policies, and project-specific work-from-home options — insights like these help us continue improving fairness and support for our employees. Wishing you all the best in your future opportunities.

5.0

Oct 27, 2025

great employer

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

great company that gives opportunities for work-life-balance

Cons

like other companies, company restructuring is inevitable

TTEC Response

8mo

Thank you for sharing your experience and for recommending us! We’re happy to hear you’ve enjoyed the opportunities for work-life balance — it’s something we strive to provide across all roles. We also appreciate your perspective on restructuring, as change is a natural part of growth. Wishing you continued success in your journey with us!

Viewing 34 - 36 of 764 Reviews

Jobs at TTEC

Bilingual Customer Service Agent – English-Spanish

Bilingual Service to Sales Agent – English-Spanish

Bilingual Customer Service Representative - Spanish–English

Ciudad de México

View job

Bilingual Technical Support Representative –English-Spanish

Bilingual Service to Sales Representative – Spanish-English

Ciudad de México

View job

TTEC

TTEC Customer Service Representative CSR reviews

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Take it for what it’s worth

great employer

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