Question 1

Is TTEC a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 764 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TTEC.

Question 2

Does TTEC pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 764 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at TTEC.

Question 3

How happy are Customer Service Representative CSR professionals working at TTEC?

Accepted Answer

44% of Customer Service Representative CSR employees at TTEC would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Customer Service Representative CSR professionals have also rated TTEC with a 3.1 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.3 rating for culture and values and 2.9 rating for career opportunities.

Question 4

What are the top reviewed jobs at TTEC?

Accepted Answer

Customer Service Representative (2404), Customer Service Representative (CSR) (817), Team Leader (165), Licensed Insurance Agent (160), Team Lead (152), Insurance Agent (127), Customer Service Agent (120), Customer Service (113), Sales Representative (100), Technical Support Representative (97), Fraud Analyst (86), Customer Service Representative (CSR) II (83), Customer Service (CSR) (78), Inside Sales Representative (78), Talent Acquisition Specialist (78)

Question 5

What are the pros of working at TTEC according to real employee reviews?

Accepted Answer

"Good work from home setting very flexible" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 648 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 425 reviews)); "Great Culture and Values." ((in 218 reviews)); "Work environment is good and friendly" ((in 167 reviews))

Question 6

What are the cons of working at TTEC according to real employee reviews?

Accepted Answer

"The management is poor and unorganized." ((in 530 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 504 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 451 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 153 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

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Work is okay and not too stressful. Incentives don’t match the effort required.

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