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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,454 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,454 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Reviews by job title

      11K reviews
      1.0
      Apr 28, 2020

      Attrition Factory

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers and internal relationships. The team is forced to pull together.

      Cons

      Refuses to payout PTO, unless required by state laws. Regularly fights unemployment claims, even those without cause. Lacks formalized internal processes, procedures, or policies. Requires management to create proprietary initiatives without compensation. Fails to provide an onsite HR department; allowing issues to escalate quickly. Issues are addressed through a flawed online ticketing system. Training programs lack critical hands-on components. Performance metrics are skewed, arbitrary, and discombobulated. Coaching is a foreign concept. Threats and corrective action are the norm. Sr. Leadership is only concerned about the bottom-line.

      avatar
      TTEC Response
      6y
      Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com
      2.0
      Feb 17, 2020

      Location that's a blind eye for corporate.

      Deposits
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay compared to blue collar work with little to no experience. One of the few places in the RGV where you DON'T NEED SPANISH to work with inbound customer service calls.

      Cons

      One of the most inconsistent sources on info and knowledge amongst the individuals who were coaches, TL's, or Trainers. Out of all the call centers, this is the only one where questions about policies and procedures were so wildly different from tenured individual to the next. Trainees would suffer because of it. There's been cases where entire training classes would fail and not make it to the production floor.

      avatar
      TTEC Response
      6y
      Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com
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      ReviewsTTEC reviews

      Glassdoor has 13,255 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.