TTEC reviews

3.3

55% would recommend to a friend

(11,457 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
5.0
Sep 21, 2025

NA

Recommend
CEO approval
Business Outlook

Pros

Comfortable with the work arrangement

Cons

Salary increment is much less

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TTEC Response
9mo
Thank you for taking the time to share your feedback. We’re glad to know you feel comfortable in your work arrangement and have found a supportive environment over the years. Your note on salary increments is important, and feedback like this helps us as we continue to review and improve the employee experience. We appreciate your contributions and the dedication you’ve shown during your time with us.
4.0
Sep 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Top management Friendly environment Low work pressure Helping colleagues

Cons

Low growth rate Less salary

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TTEC Response
9mo
Thank you for sharing your experience. We’re glad to know you appreciated the supportive environment, colleagues, and leadership during your time with us. We also value your feedback on salary and growth opportunities, as it helps guide our focus on improving the employee experience. We appreciate the contributions you made and wish you continued success in your career journey.
1.0
Sep 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Shifts were good and salary was decent

Cons

Management is very inexperienced and treats employees very poorly. They use fear tactics, such as constant threats. I was working for the German market, and our team leader didn't even speak German and didn't even know the project. Employees are always threatened and under attack. Team leaders send e-mails threatening the employees to improve their numbers. Employees were even threatened not to call in sick. They said that there will be "corrective actions" for those who call in sick. Nepotism is also a huge issue. Many employees get away with manipulating their numbers, by lying to the customers or skipping cases, but because they are on good terms with management, they get away with it.

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TTEC Response
9mo
Thank you for taking the time to share your review. We’re glad you recognized the shift structure and salary, and we appreciate your feedback on leadership and the work environment. Input like this is important to us as we continue working to improve the employee experience. If you’d like to share more details, we encourage you to do so at wehearyou.ttec.com. We value your voice and wish you the best in your future endeavors.
Viewing 367 - 369 of 11,457 Reviews

Glassdoor has 13,259 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.