TTEC reviews

3.3

55% would recommend to a friend

(11,457 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Sep 19, 2025
Recommend
CEO approval
Business Outlook

Pros

My coworkers in production and QA team were great. Feels like we had to rely on each other alot to make up for the lack of training that exists in every department.

Cons

Everything is unorganized so many people in positions they are not qualified for. Training department is a joke our class was extended because we didnt even practice on any of the CRM software we would be working on until the final day. Training assistants would refuse to answer questions because they didn't want to be blamed if they said the wrong thing. Lack of trust they check on everything. Very easy to fail and audit and lose your job, this is coming from someone who exceeded production & quality goals.

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TTEC Response
9mo
Thank you for sharing your experience. We’re glad to know you built strong connections with your coworkers and team during your time with us. We also appreciate your feedback on training, organization, and development. Input like this helps us identify opportunities for improvement and continue strengthening the employee experience. We value the contributions you made over the years and wish you success in your next role.
3.0
Sep 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote, Team Leads are great

Cons

no room for growth when oep season is over your base pay is cut by 3 dollars per hour

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TTEC Response
8mo
Thank you for sharing your feedback and highlighting your experience with TTEC. We’re glad to hear you appreciate the flexibility of remote work and support from your Team Leads. We also take note of your comments on pay and career growth, as these insights help us continue improving the employee experience.
Viewing 370 - 372 of 11,457 Reviews

Glassdoor has 13,259 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.