TTEC reviews

Upper leadership does not give a damn if you are qualified for the job. Just if one of the favorites applied for the same position. Are more than willing to promote people to higher positions when those people can't even do the job they were currently at. Promotes people who will belittle and talk down to front line agents with no consideration of how the front line agents feel about that person getting promoted. Has supervisors who when you bring issues to them will never fix the issue that will then allow people to never get documented for the big issues and leads vastly unqualified people getting promoted. Who even most of their peers in leadership agree shouldn't have been promoted.

No one responds to questions, cannot talk to a human being,no assistance in chat rooms, answer about 1 out of 20 questions. Conflicting information given regularly. Contracted to answer california EDD, but calls from all over the country get received, and after waiting we have to tell customer that we cannot help them. Same thing with spanish speakers.