TTEC Customer Service Representative CSR reviews

3.2

44% would recommend to a friend

(764 total reviews)
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Kenneth D. Tuchman

54% approve of CEO

36% positive business outlook

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 764 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

764 reviews
4.0
Aug 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Great environment Great support Great training

Cons

Need better ability to dispute coachings

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TTEC Response
10mo
Thank you for sharing your feedback. We’re glad to know you valued the environment, support, and training, and we also take note of your comments on compensation and the coaching process. We appreciate the many years you spent with us and wish you continued success in your career.
1.0
Aug 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Good work culture in company

Cons

Lower salary as per market.

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TTEC Response
10mo
Thank you for sharing your feedback. We’re glad to know you appreciated the work culture, and we also take note of your comments on compensation. We appreciate the time you spent with us and wish you success in your future career.
5.0
Aug 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Nice environment and good workplace

Cons

need to work in the office

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TTEC Response
10mo
Thank you for sharing your feedback. We’re glad to know you enjoy the environment and workplace, and we also take note of your comment on working in the office. We appreciate your contributions and look forward to supporting your continued success.
Viewing 43 - 45 of 764 Reviews

Glassdoor has 13,263 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.