TTEC Customer Service Representative CSR reviews

3.2

44% would recommend to a friend

(764 total reviews)
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Kenneth D. Tuchman

54% approve of CEO

36% positive business outlook

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 764 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

764 reviews
2.0
Aug 22, 2025
Recommend
CEO approval
Business Outlook

Pros

The account was very easy and kind of flexible in terms of policy.

Cons

The leadership team is meh

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TTEC Response
10mo
Thank you for sharing your feedback. We’re glad you valued the account and its flexibility, and we also take note of your comments on leadership. We appreciate the time you spent with us and wish you success in your future career.
4.0
Aug 19, 2025

NA

Recommend
CEO approval
Business Outlook

Pros

Co-operative leadership. Cab facility one way

Cons

Low salary increment. No fix timeline for hike in salary

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TTEC Response
10mo
Thank you for sharing your feedback. We’re glad you value the co-operative leadership and cab facility, and we also take note of your comments on salary increments. We appreciate your contributions and look forward to supporting your continued growth.
3.0
Jul 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Relaxed job depending on the client

Cons

Everything changes all the time

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TTEC Response
10mo
Thank you for sharing your feedback. We’re glad you appreciated the flexibility of your role. We also recognize your comments on frequent changes and will continue to focus on creating stability and consistency where possible. Your insights help us improve the experience for all employees.
Viewing 46 - 48 of 764 Reviews

Glassdoor has 13,263 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.