Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,258 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Customer Service Agent , Customer Service Representative and Agente Bilingue Call Center .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 971 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 636 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Great Culture and Values." ((in 227 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 519 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 503 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 435 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 164 reviews)); "•Sometimes poor communication amongst colleagues." ((in 103 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Ciudad de México , León , Guadalajara , Tijuana , Zapopan , Aguascalientes , Puebla , Tlalnepantla , Ixtapaluca , Tlaquepaque , Querétaro , Metepec , San Luis Potosí , Guanajuato , Mérida , Huixquilucan , Cuernavaca , Toluca , Monterrey , Centro

TTEC reviews

3.3

55% would recommend to a friend

(11,456 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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TTEC has an employee rating of 3.3 out of 5 stars, based on 11,456 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews

3.0

Jan 26, 2016

Property and Casualty Agent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Occasional opportunities to advance and benefits including dental, health, and 401K. Training is thorough and well-paced for a variety of employees.

Cons

Training set high expectations for production work, which is not fulfilled. There is an extreme lack of communication between team leads and representatives, questions and inquiries will take weeks to get answers or results. Mostly, it is extremely difficult to build rapport with anyone other than your teammates during training. There is rarely downtime in between calls, and chit chat in any down time is frowned upon. There is no "culture" nor team building and makes the environment feel very callous.

TTEC Response

10y

Thanks for sharing your review. We'll be sure to take note of the things we need to improve.

1.0

Jan 8, 2016

Worst job ever

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Access to internet, noone cares about quality, not educated team leaders.

Cons

Teletech deducting pension payments that are not being transfered to pension fund. They enroll staff for pension but after a week cuting it off but keep deducting money from wages for themselves. Terrible team leaders, not educated, not professional, if you want to be treated better you must sleep with manager. Minimal pay but very high demand to high quality work. Dirty office, no career oportunities. Managers lie a lot e.g. you will be asked to work on festive days for double rate but they will pay you same rate as on normal day and when you try to investigate they will lie they never told about double pay. Teletech breaching UK law but looks like noone cares. Very bad place. Worked in 4 other call centres and none of them been so bad as Teletech. Once i received warning letter for being late for 1 minute to work. Cant imagine any worse place to work.

2.0

Nov 16, 2015

Regret applying

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Secured baggage , free water, lots of hand sanitizers., Nice supervisors and Operation Managers.

Cons

False promises, schedule is very bad, VERY VERY BAD BENEFITS, bad environment ..Salary is too low.

Viewing 472 - 474 of 11,456 Reviews

Jobs at TTEC

Agente Bilingüe de Atención a Clientes – Inglés-Español

Bilingual Technical Support Representative –English-Spanish

Bilingual Service to Sales Agent – English-Spanish

Representante de servicio al cliente bilingüe - Español - Inglés

Ciudad de México

View job

Representante Bilingüe de Soporte Técnico – Español-Inglés

Ciudad de México

View job

TTEC

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Property and Casualty Agent

Worst job ever

Regret applying

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