TTEC reviews

Every other hour there's a new "urgent" top priority that they'll request a solution for, only to forget about it by the time the next "crisis" comes around. My immediate manager was reactive: there was no planning ahead, just applying band-aids to the countless problems that could've been avoided had they spent some time trying to figure them out instead of waiting until the whole place is on fire. They also love micromanaging every single e-mail chain: always ready to tell you what the best path forward is on topics that they were unaware of 10 seconds before. The worst part was how they treated the Customer Support Representatives (ie; my team/subordinates); asking them to reschedule breaks and lunches, work overtime or holidays, and otherwise handle more workload than they should just because they didn't want to hire more people, or asking people who were hired as at-home workers to return to the office, when many of them lived 2 or 3 hours away.

They would allow conflict of interest to happen, I will not go into detail but this actually made my team work way more difficult than it should.