Is TTEC a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 765 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TTEC .

Does TTEC pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 765 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2405) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 648 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 425 reviews)); "Great Culture and Values." ((in 218 reviews)); "Work environment is good and friendly" ((in 167 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 530 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 504 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 451 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 153 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

TTEC Customer Service Representative CSR reviews

3.2

44% would recommend to a friend

(765 total reviews)

Kenneth D. Tuchman

54% approve of CEO

36% positive business outlook

Ratings by demographic groups

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Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

765 reviews

4.0

Jul 20, 2025

e

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

nice workplace close to home

Cons

low pay grade as a tenured employee

TTEC Response

11mo

Thank you for your feedback. We're glad the work environment has been a positive part of your experience. We also hear your thoughts on pay and appreciate you sharing them as we continue to review how we support our teams.

3.0

Jul 9, 2025

decent

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

convenient in overall virtual process

Cons

a little unorganized during zoom

TTEC Response

12mo

Thank you for your feedback. We're glad to hear you find the virtual process convenient overall. We appreciate your note about Zoom organization and will keep that in mind as we look for ways to improve the remote experience. Thanks for being part of the team.

2.0

Jul 8, 2025

Bad Management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

None I can think of

Cons

Very Stressful Environment, Bad Management

TTEC Response

12mo

Thank you for taking the time to share your experience. We appreciate your perspective and recognize the importance of creating a workplace where all employees feel supported and respected. Your feedback is noted as we continue to focus on improving the employee experience. Wishing you the best in your future endeavors.

Viewing 52 - 54 of 765 Reviews

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TTEC

TTEC Customer Service Representative CSR reviews

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