TTEC Customer Service Representative CSR reviews

3.2

44% would recommend to a friend

(765 total reviews)
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Kenneth D. Tuchman

54% approve of CEO

36% positive business outlook

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

765 reviews
3.0
Jul 7, 2025
Recommend
CEO approval
Business Outlook

Pros

You get to work from home

Cons

The pay is below a living wage

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TTEC Response
12mo
Thank you for sharing your feedback. We're glad remote work has been a positive aspect of your experience. Your comments on compensation and respect in the workplace are noted — we recognize how important these factors are in creating a supportive environment and appreciate you taking the time to share your perspective.
2.0
Jul 1, 2025
Recommend
CEO approval
Business Outlook

Pros

above market compensation, coach are very chill.

Cons

some team leaders make the evaluations personal

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TTEC Response
1y
Thank you for your feedback. We're glad to hear you appreciated the compensation and coaching experience. Your note about evaluations is important — fairness and professionalism are values we take seriously, and feedback like this helps us focus on where we can improve.
1.0
Jun 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Not much pros here besides they hire fast & pay

Cons

Due to fast hire there is a higher turn over rate

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TTEC Response
1y
Thank you for sharing your experience. We recognize that a fast-paced environment can create challenges and will continue working to improve the day-to-day experience for our teams.
Viewing 55 - 57 of 765 Reviews

Glassdoor has 13,268 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.