TTEC Customer Service Representative CSR reviews

3.2

44% would recommend to a friend

(765 total reviews)
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Kenneth D. Tuchman

54% approve of CEO

36% positive business outlook

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 765 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

765 reviews
3.0
May 28, 2025
Recommend
CEO approval
Business Outlook

Pros

work from home set-up that's all

Cons

Management, they will remove you from the program and company out of no where even you're tenured and working with them over the years.

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TTEC Response
1y
Appreciate you highlighting what worked for you during your time with us. We understand your concerns about how changes were handled and take this kind of feedback seriously as we work to improve the overall employee experience.
4.0
May 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Continued Training, Resources and Team Support

Cons

Not always easy to get time off. Career advancement never worked as claimed

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TTEC Response
1y
Thank you for highlighting the strengths you experienced—especially around training and team support. We also hear your feedback on career growth and internal tools. Insights like yours are incredibly valuable in helping us make improvements that matter.
3.0
May 15, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay is good, management and all.

Cons

Your LOB keeps on changing every month

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TTEC Response
1y
Thank you for your feedback. We're glad you had a good experience with pay and management.
Viewing 58 - 60 of 765 Reviews

Glassdoor has 13,268 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.