TTEC reviews

3.3

55% would recommend to a friend

(11,459 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Dec 14, 2019
Recommend
CEO approval
Business Outlook

Pros

One of the few employers who pay you enough to hourly to be able to live in the Daytona Beach area. They pay for your licensing no matter what portfolio you work on as well as the renewal of that licensing as long as you are employed by them

Cons

Bedbugs, vermin infestation in water/ice machine/paid coffee machines and on the premises, if you have their decal on your window and park anywhere in the parking lot while you are not scheduled to work your vehicle will be towed, refusal/challenge of write up will get you fired, micro-managed by staff who is not qualified or have the skills to be in management, many programs are not accessible including the program for paycheck stubs, extremely cold temperatures inside, and unfortunately, you will be lied on and lied to by "management". Some people get warnings and write ups and others are just walked out the door for the exact same offense, if you are prone to sickness and the EMT has to come get you too many times you will also be fired. There is also quite a bit of "parking lot fighting" amongst the employees. If you have warrants or any legal issues- they will not tell you this, but the company will contact the authorities, the police will come there and pick you up, handcuff you and walk you out through the mist of the entire company and you will be taken to jail. This is not an exhaustive list of Cons but the ones I found to be most disturbing.

1.0
Nov 15, 2019

THE WORST

Recommend
CEO approval
Business Outlook

Pros

None None None None None

Cons

Basically only work here if you are desparate for a job. They know that and use that agaisnt you. They have no remorse for what they do as a company. I seriously hope one day companies decide to terminate contracts with them.

1.0
Oct 13, 2019
Recommend
CEO approval
Business Outlook

Pros

People in the team were great and the atmosphere is lax You can really learn a lot about the product itself, there are many practical trainings and workshops Flexible working hours and no dresscode

Cons

The commission is way lower than what they claim to be the average during the recruitment, even if you overscore your targets. No one really knows how it’s calculated and you can never estimate how much you’ll get. If you’re sick, your monthly commission is cut and you find out about this rule only when you become sick the first time. Targets can go up by 50-60% from quarter to quarter, no explanation/support given. Phones don’t work for half a year (and you work on the phone) and you are left alone with the problem. There are almost no growth opportunities in the company. The pay is below the market average in Krakow and hasn’t increased in the past 3 years, not even by inflation. If you’re also relocating from abroad, the pay is hardly enough to live comfortably in Krakow. No language bonuses either. The moment you ask about the salary, they start recruitment to find a replacement for you, because the company is not willing to invest in retaining its people. Rotation is high. People come and go as soon as they realise cost cutting is a priority.

Viewing 541 - 543 of 11,459 Reviews

Glassdoor has 13,261 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.