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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,459 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Mar 31, 2018

      It is okay

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible Schedules, paid training, Its a call center so no hard labor or extreme conditions, easy work, Management is engaged and understanding willing to work within reason to accommodate special schedules

      Cons

      Low pay, no performance based raises, frequent update to systems or system outages that disrupt the normal flow of work

      5.0
      Mar 15, 2018

      A great opportunity for many people

      Licensed sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      TTEC offers many people an opportunity to work with a company that gives paid training, great employee benefits, and a variety of work schedules. You can also take advantage of tuition reimbursement, advancement opportunities, and temporary as well as permanent positions. There is a variety of employees from young to mature, and all experience and skill levels. Employee experience will vary from one project to another.

      Cons

      Must be willing to work schedules that are outside of a standard 8-5 Monday through Friday work week. Most schedules include at least one week day, and many schedules are evening schedules to compensate for call volume. Schedules may change periodically due to training or call needs. Dependability is crucial so absenteeism is a major concern.

      2.0
      Jan 14, 2018

      Not planning to retire from here

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you like disorganization, indecisiveness, and lack of communication between management levels, this place is for you!

      Cons

      Customer Service reps (Advocates) make $11/hour. No merit increases so you can theoretically work here for 20 years and still make $11/hour with good attendance and customer reviews. Oh and the ice machine (the only one) runs out of ice by 1:00 pm so if you're working a late shift, sorry, no ice.

      Viewing 568 - 570 of 11,459 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,262 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.