Is TTEC a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at TTEC have rated their employer with 4.5 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open CSA - Customer Service Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at TTEC .

Does TTEC pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at TTEC with 3.6 out of 5 stars based on 17 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries and benefits at TTEC .

How happy are CSA - Customer Service Associate professionals working at TTEC?

89% of CSA - Customer Service Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 66,339% in the past 12 months. CSA - Customer Service Associate professionals have also rated TTEC with a 3.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 2.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2401) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

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TTEC

TTEC CSA - Customer Service Associate reviews

4.5

89% would recommend to a friend

(17 total reviews)

Kenneth D. Tuchman

Not enough data to show CEO approval

Ratings by category

3.8

Diversity & inclusion

3.7

Work/Life balance

3.7

Senior management

3.6

Compensation and benefits

3.6

Career opportunities

2.9

Culture & values

Customer Service Associate (CSA) employees have rated TTEC with 4.5 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Reviews by job title

17 reviews

1.0

Mar 11, 2024

Dont

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Work from home and has decent health benefits

Cons

Constantly being micromanaged and stressed

TTEC Response

We appreciate your candor. Please provide us with more details at www.formeremployee.ttec.com to allow us to address your concern.

1.0

Aug 5, 2022

Ttec

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Work from home Easy interview

Cons

Training Pay No Communication Throw you on the floor without proper training

2.0

Jun 28, 2022

Questionable!

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Work from home, constant constructive criticism, "benefits of medical insurance", culture,

Cons

Replaceable, insensitive, no culture, promote then fire, unfair and world-shattering

Viewing 4 - 6 of 17 Reviews

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TTEC CSA - Customer Service Associate reviews

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Ttec

Questionable!

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