Item: TTEC
Rating: 4
Author: CSA

Question 1

Is TTEC a good company to work for as a CSA - Customer Service Associate?

Accepted Answer

CSA - Customer Service Associate professionals working at TTEC have rated their employer with 4.5 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open CSA - Customer Service Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at TTEC.

Question 2

Does TTEC pay CSA - Customer Service Associate employees well?

Accepted Answer

CSA - Customer Service Associate professionals rate their compensation and benefits at TTEC with 3.6 out of 5 stars based on 17 anonymously submitted employee reviews. This is 14.9% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at TTEC.

Question 3

How happy are CSA - Customer Service Associate professionals working at TTEC?

Accepted Answer

89% of CSA - Customer Service Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. CSA - Customer Service Associate professionals have also rated TTEC with a 3.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 2.9 rating for culture and values and 3.6 rating for career opportunities.

Question 4

What are the top reviewed jobs at TTEC?

Accepted Answer

Customer Service Representative (2404), Customer Service Representative (CSR) (817), Team Leader (165), Licensed Insurance Agent (160), Team Lead (151), Insurance Agent (126), Customer Service Agent (120), Customer Service (113), Sales Representative (100), Technical Support Representative (97), Fraud Analyst (86), Customer Service Representative (CSR) II (83), Customer Service (CSR) (78), Talent Acquisition Specialist (78), Trainer (78)

Question 5

What are the pros of working at TTEC according to real employee reviews?

Accepted Answer

"Good work from home setting very flexible" ((in 971 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 636 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Great Culture and Values." ((in 227 reviews)); "Work environment is good and friendly" ((in 172 reviews))

Question 6

What are the cons of working at TTEC according to real employee reviews?

Accepted Answer

"The management is poor and unorganized." ((in 519 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 503 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 435 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 164 reviews)); "•Sometimes poor communication amongst colleagues." ((in 103 reviews))

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