TTEC Customer Service Representative (CSR) II reviews

none so far. everything is well

Since the company hosts a variety of client programs they negotiate budget and standards with, there are an uncomfortable amount of minimum-wage-or-nearly positions, for an unreasonable amount of work. Any other meat grinder call center would at least be offering $3-5 more for your time to do the exact same thing. Expect the overworked programs to also be the widest revolving doors with jaded leadership. Speaking of computers not working, regardless of program, be advised that they've had a rough adjustment to teleworking, and their technical support is rarely on the ball when/if issues arise. If you do get into a program you like, keep your ear to the ground. If the program you're in is ending, the amount of heads up could possibly depend. I've seen about two months warning firsthand, but I've heard of rank-and-file not knowing anything until they show up one day and they're assigned to a new program. The programs you are offered are probably going to be the revolving doors with aforementioned issues, so accept one if you're just trying to stay employed, but even if you do, you're likely to be better served putting in applications elsewhere if your program is cancelled.