TTEC reviews

3.3

54% would recommend to a friend

(11,441 total reviews)
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Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
3.0
Mar 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote based role, equipment provided

Cons

Micro managing, lack of communication

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TTEC Response
3mo
Thank you for sharing your feedback. We’re glad to hear you appreciated the remote setup and the equipment provided. We also take your comments about management style and communication seriously, as feedback like yours helps us identify ways to improve the work experience for our employees. We wish you all the best in your future endeavors.
2.0
Feb 28, 2026
Recommend
CEO approval
Business Outlook

Pros

If you need a job for 6 months I would do it just for the convenience of working from home.

Cons

The workload is not sustainable and the turnover is extremely high.

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TTEC Response
3mo
Thank you for sharing your feedback. We’re glad you’ve found value in the flexibility of working from home. We also take your comments about workload, turnover, and training seriously — feedback like yours helps us identify ways to better support our employees and improve the onboarding experience. We appreciate your input and wish you continued growth in your role.
2.0
Feb 26, 2026

Sales

Recommend
CEO approval
Business Outlook

Pros

Good extra pay such as vouchers

Cons

You end up doing sales on top of being a customer service representative

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TTEC Response
3mo
Thank you for sharing your feedback. We’re glad you appreciated the additional incentives like vouchers. We also take your comments about balancing sales responsibilities with customer service seriously — feedback like yours helps us continue improving role clarity and the overall employee experience. We wish you all the best in your future endeavors.
Viewing 97 - 99 of 11,441 Reviews

Glassdoor has 13,240 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.