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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,457 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Dec 4, 2015

      Customer Service representative

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Office environment isn't terrible. Paid training.

      Cons

      Dealing with customers with cable problems gets to be a real hassle, real fast.

      1.0
      Nov 28, 2015

      Move On

      Turbotax support agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The ability to work from home was about the only pro I saw.

      Cons

      "Tech Support" is the most incompetent I've EVER seen. Ended up having to quit due to issues with TeleTech's programs that nobody was able to resolve.

      1.0
      Nov 25, 2015

      Very high stress for little pay

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work at home and the people are nice and respectful.

      Cons

      The training is very insufficient and unorganized. Many technical problems. You are thrown on the phones during training with 40 some people and only two agents in there to help all of them. They expect way too much out of their workers for very little pay. You do not start out at 20 hours as told in the initial interview but 12 and have to find extra hours yourself. Higher hours are available during holidays but dropped back down again afterward. So obviously the hours are not steady. The stress level is so high as everything is so unorganized and chaotic and not enough coaches for 50 agents on at a time

      Viewing 11041 - 11043 of 11,457 Reviews
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      Glassdoor has 13,259 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.