TTEC reviews

Call centers are transient things, TeleTech call centers doubly so. The company clings tightly to the left side of the Bell curve in it's salary structure, so you'll never be the envy of your friends and neighbors. Management structure is in constant flux, and consistency is non-existent. Processes and procedures appear to be specifically designed to avoid achieving set processes and procedures. 60+ hour workweeks are expected in most IT positions with 24/7 on-call. Englewood is where all power and wealth are concentrated - the call centers worldwide are merely disposable yeomen expected to tow the royal barge.

Prepare to work horrible hours when you start. Management is more concerned with queue-clearing than actually fixing problems, which wore on me. This leads to repeat calls and angrier customers to deal with. You can fix a lot of problems in 14 minutes, but there are some issues that just need more time. Most TSRs spew BS to get the customer off the phone as fast as possible, which makes them madder and madder each time they called back. I would actually try to help get the problem fixed, but would get reprimanded for it when the call lasted 20 minutes or more. Oh well.