TTEC reviews

There is no concept of a work/life balance. Everybody in IT is on call for some level of escelation 24/7. Personally, I spent many stretches of months where I worked 70+ hours per week. If you have a spouse or children, this becomes an increasingly important issue while management typically cared increasingly less. It was not uncommon to see co-workers in their offices crying because of the high amount of stress. The joys and pains of working at TeleTech depend very much on your immediate manager. I've had managers who worked very hard with upper management to bring about changes while most managers I've had rolled over and did what was easiest for themselves. Aside from that, there seemed to a lay off program at least once per year. And, in some instances, people who did not see eye to eye with their manager (not performance issues) would be terminated under the guise of these lay offs. This, in turn, made more work for those who were left since the position could not legally be filled for some time.

eloyalty is a losing company. They have never made any profits The cutbacks have been killing employee morale. They are getting rid of consultants which are the main sources of income for Behavrioral Analytics There have been no salary raises for the last 2 years and it was a stab in the throat when they put the salary and bonus into stock options. The stock has plummetted from $8 to $2 since the stock offering. They took away employees 401k contribution which further lowers employee morale. Lots of high level consultants are bailing from the company which shows weakness in employee faith