TTEC reviews

3.3

55% would recommend to a friend

(11,441 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Feb 7, 2026

I miss FCR

Recommend
CEO approval
Business Outlook

Pros

I can't actually think of any pros to working for TTEC after they officially dismantled FCR and changed all the systems/policies over to the TTEC model.

Cons

Complete lack of transparency. Frequently changes expectations wildly without coaching, explanation, or even notification. Inconsistent expectations between teams performing the same position. No pay raises unless you get a promotion. (Promotion differentials are minimal.) Behind the scenes changes of pay structures without notification until your check is lower. For the last year I spent in this position, the entire team was incredibly overworked. There was far more expected of us than could reasonably be accomplished. We also could not take breaks without our workload being distributed to everyone else on the team, making their situation much worse.

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TTEC Response
4mo
Thank you for sharing your feedback and for your many years of dedication to TTEC. We take your comments about communication, workload, and compensation seriously — feedback like this helps us identify ways to improve support and transparency for our teams. We wish you all the best in your future endeavors.
3.0
Feb 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The management and clients are kind. The workload is beginner friendly.

Cons

No opportunity for salary growth. No annual increases.

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TTEC Response
4mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciate the support from management and clients, as well as the approachable workload. We also take your comments about salary growth and annual increases seriously — feedback like this helps us identify ways to continue improving the employee experience. We wish you continued success in your role.
4.0
Feb 7, 2026
Recommend
CEO approval
Business Outlook

Pros

They offer a great base salary

Cons

The working hours are long

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TTEC Response
4mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you value the competitive base salary. We also take your comments about working hours into account, as feedback like this helps us improve the overall employee experience. Wishing you continued success in your role.
Viewing 130 - 132 of 11,441 Reviews

Glassdoor has 13,241 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.