TTEC Customer Service Representative CSR reviews

3.2

47% would recommend to a friend

(761 total reviews)
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Kenneth D. Tuchman

55% approve of CEO

39% positive business outlook

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 761 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

761 reviews
3.0
Feb 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility Time management No commute

Cons

Low pay Bad management No growth opportunities

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TTEC Response
3mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the flexibility, time management, and no-commute benefits. We also take your comments about pay, management, and growth opportunities seriously — feedback like this helps us identify areas where we can improve the employee experience. We wish you all the best in your future endeavors.
4.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home. Various projects.

Cons

If the client stops using ttec you may be out of a job.

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TTEC Response
3mo
Thank you for sharing your feedback and for your many years with TTEC. We’re glad to hear you value the opportunity to work from home and the variety of projects available. We also appreciate your comments about client transitions, as feedback like this helps us continue improving communication and support for our employees. Wishing you continued success in your role.
5.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

All the facilities are top notch.

Cons

I feel that work from home is the missing element.

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TTEC Response
3mo
Thank you for sharing your feedback and for your contributions at TTEC. We’re thrilled to hear you enjoy the facilities and the work environment. We also appreciate your comment about work-from-home flexibility — feedback like this helps us continue improving the employee experience. We wish you continued success in your role!
Viewing 13 - 15 of 761 Reviews

Glassdoor has 13,230 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.