TTEC reviews

3.3

55% would recommend to a friend

(11,446 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,446 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
4.0
Jan 9, 2026

Great company

Recommend
CEO approval
Business Outlook

Pros

On time salary.. Good payout

Cons

Night shift and extra work

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TTEC Response
5mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the timely salary and good payout. We also value your comments on night shifts and workload — insights like these help us continue improving how we support our employees. We wish you all the best in your future endeavors.
1.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good entry level job to get started in customer service. Paid holiday.

Cons

Customers suck No room for growth Expectations are nearly impossible

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TTEC Response
5mo
Thank you for sharing your feedback and for your years of service with TTEC. We’re glad to hear you appreciated the paid holidays and the opportunity to build experience in customer service. We also take your comments about growth opportunities, expectations, and customer interactions seriously — feedback like this helps us identify ways to better support and develop our teams. We wish you continued success in your role.
2.0
Jan 8, 2026

Experience Isn’t Enough: Career Stagnation Among Long-Term Staff

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote opportunities Opportunities to collaborate with different teams globally Upskilling opportunities through mentorship/modules Good benefits Results driven

Cons

Work politics Unbalanced workload, especially with tenured team members (Sometimes) exploitation of skill sets Achievements are irrelevant for career progression No long-term career plan for tenure employees (5 years and above) Skills mismatch

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TTEC Response
5mo
Thank you for sharing your feedback and for your many years of dedication to TTEC. We’re glad to hear you’ve valued the remote opportunities, global collaboration, upskilling resources, and benefits. We also take your comments about workload, career progression, and skill utilization seriously — feedback like this helps us identify ways to better support and grow our long-term employees. We appreciate your contributions and wish you continued success in your career journey.
Viewing 181 - 183 of 11,446 Reviews

Glassdoor has 13,246 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.