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      Zillow

      Engaged Employer

      Zillow reviews

      4.6

      92% would recommend to a friend

      (1,703 total reviews)
      avatar

      Jeremy Wacksman

      96% approve of CEO

      75% positive business outlook

      Ratings by category

      4.6

      Culture & values

      4.6

      Diversity & inclusion

      4.6

      Work/Life balance

      4.6

      Compensation and benefits

      4.5

      Career opportunities

      4.4

      Senior management

      Zillow has an employee rating of 4.6 out of 5 stars, based on 1,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Jul 20, 2018

      Not what they used to be

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing location, benefits, snacks, social events, etc. This is now the expectation of tech companies in Seattle, and they keep up. More importantly, a chance to be part of the most influential company within an industry is a great opportunity. Growth, multiple departments as opportunity for change and learning, future career-benefiting relationships. These and the friends you make are what keep you there at a certain point. There are many agents and brokers that see great success because of their advertising with Zillow Group. It really does work, when they work it.

      Cons

      The problem is with the man in charge of the sales organization. He does not align with the values of the company. He is dishonest. That's actually the nicest and most professional way that I can say it. While I was there, and since I left, I have watched him destroy the careers of, push out, and ridicule some of the most talented salespeople and sales leaders that I've worked with. I had many 1 on 1 conversations with him over the years that left me feeling sick to my stomach. The way he views and treats the people whom are "beneath him" is not representative of how the CEO thinks or operates. So many talented people have left within the past couple of years, but not him. It begs the question; what does he have on them? I have no idea why he hasn't been pushed out, but he's destroyed a great thing.

      avatar
      Zillow Response
      7y
      Thanks for your review. We appreciate everything you did for Zillow Group, and your recognition that our business works for agents and brokers. As the senior leader responsible for the sales team I take your feedback on leadership seriously, and while I am not exactly clear on which sales leader you are referring to, would welcome the opportunity to listen to any feedback you have. We are always looking to improve, and as we grow we continue to refine our approach and practices. Reach out to me at gregs@zillowgroup.com if you are open to a conversation.
      3.0
      Jul 20, 2018

      Fantastic people but culture is beginning to take a backseat

      Sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best thing about Zillow, bar none, are the people. These are people who will be your lifelong friends and you will genuinely excited to see day in and day out. Training is exceptional. If you want to learn how to sell, Zillow offers some of the best training top to bottom. From learning how prospect, qualify, and close, you will get a great crash course on how to truly sell. Best product on the market as well. Yes there are competitors, like with any business/product, but Zillow is the most known. Some agents will buy from you for the simple fact that you’re calling from Zillow.

      Cons

      The culture of the Orange County office specifically has changed a lot in the last year. One of the core values is Orange County is a destination sales career. This is getting less true by the week. The Orange County office specifically is beginning to see an exodus of talent and employees who have worked with the company for a substantial amount of time. This isn’t a coincidence and over the past 6 months it’s gotten harder to ignore. Loyalty is lost with Zillow. If you’re the #2 sales executive in the company you will still be let go if you don’t hit your quota for 3 consecutive months. It’s a very “what have you done for me lately” role... But they will make exceptions for people they “like.” There have been instances where someone has missed quota for 3 months but an exception was made. Get on their good side. One of the biggest things Zillow preaches is that you have to fit within the culture. They offer no movement for lateral mobility (in the sales executive role) unless you have consistently met your quota for a year or more. This is a little confusing because there are openings regularly in different departments. If Zillow truly only hires 1% of the people they interview and they deem them a cultural fit, wouldn’t it make sense to let them move into a role where they might succeed? Or at least give them the chance?

      avatar
      Zillow Response
      7y
      Thank you for your review! We are proud that you noted our people/teammates are the heart and soul of our Orange County Sales team. I am glad to hear that you built partnerships that are strong and will continue into your next career journey. It is also great to hear that our investment in an incredible training program helped build and develop your skill set. I was concerned to hear that you have felt a shift in our culture. Our sales team’s culture is rich and vibrant, however, we do have performance expectations to achieve. Our performance expectations are designed to reward top performers and provide a compelling compensation opportunity for those who excel. We aim to be consistent and fair in our performance management, and if you experienced anything different I encourage you to reach out to add more details to your comments in this review (feel free to email or call me directly). I appreciate your feedback and wish you luck in your future career endeavors! Thank you, Jami Thomas, Senior Director, Premier Agent Sales (jamith@zillowgroup.com).
      5.0
      Jul 19, 2018

      Great experience working here

      Senior database administrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work culture is awesome! Competitive and innovative work is happening. It’ll be interesting to see how things change in the real estate world in the near future. Snacks are great.

      Cons

      They used to spend a lot on company parties earlier. This is not a con. But some employees sounded happy with stock prices going up vs org spending on company parties.

      avatar
      Zillow Response
      7y
      You had an incredible impact at Zillow Group as a key member of our Database Administrator team. Given how important data is at Zillow Group, we couldn't do what we do without the close partnership of our DBAs and other engineers building, scaling and supporting our key data systems. We wish you well as you move to the next phase. Please don't be a stranger and keep in touch. You will be missed.
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