Zillow reviews

4.6

92% would recommend to a friend

(1,701 total reviews)
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Jeremy Wacksman

96% approve of CEO

75% positive business outlook

Zillow has an employee rating of 4.6 out of 5 stars, based on 1,701 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Jan 22, 2020

Good company when you have the right manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good culture, Team environment with alot of smart people around you,

Cons

Poor middle management and hiring practices

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Zillow Response
6y
Thanks for the feedback and glad you like the culture and the smart people. Regarding promotion from within, doing so continues to be a primary mode of filling our open roles. At our larger scale now, it is true that we must recruit externally in larger numbers than before, but this doesn't mean that the probability that a role will be filled by an internal candidate has declined. Regarding the long-term opportunities for Irvine team members, two of our most senior executives overseeing our data operations (which are central to Zillow) are in Irvine so I'd argue one can go pretty far in that office. Regarding your experience with middle managers, would definitely be open to more specific feedback if you'd like to reach out to me directly. Thank you again for taking the time to share such specific feedback here. -Stan stan@zillowgroup.com
4.0
Nov 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Terrific co-workers and IT support, excellent location and in-building perks (snacks, drinks, guest speakers).

Cons

Division management changing strategic course frequently without a clear explanation, causing chaos in the team.

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Zillow Response
6y
Thank you for taking the time to write your review and for the thoughtful detail on your advice. Happy to hear about your positive experiences with co-workers, IT support and our beautiful location at Seattle HQ. As you experienced, we are changing and evolving constantly at ZG, and with change can come lack of clarity and direction if not messaged correctly. A priority for us in 2019 and going into 2020 is a clear line of site with our OKR’s and direction with our entire team, including proactive communication and transparent messaging on the “why” behind our direction and decisions made. Regarding our customers and sales team, you are right in the fact that we need to listen to them and calibrate based on that feedback. We launched a new role Senior Director, Partner Engagement a few months ago with the goal of ingesting the voice of our customers and delivering improvements based on our partner’s feedback. This will help to alleviate the challenges you may have experienced in your department. Lastly, we are currently in the process of gathering feedback from our Fall Employee Engagement Survey and will deliver our plans of action to improve in each department based on this feedback. We absolutely take these surveys seriously and will communicate our plans to build on what is working and fill the gaps where we are missing the mark based on this employee feedback. I would love to hear additional feedback or suggestions you have around voice of the customer and how we can build and improve on communication within our teams in 2020. Feel free to email me at brandoni@zillowgroup.com. Best of luck in your next opportunity and thank you again for your review. Brandon Inouye - Senior Director, Zillow Premier Agent Sales
5.0
Jun 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Zillow hires the absolute brightest people on the planet. You will be surrounded by these people day and in and day out, challenging you, helping you grow and making you a better professional and person. I'm incredibly happy to have had the opportunity to work among such an exceptional group of people. Due to the highly selective nature of who they hire, the culture is by far one of the best in the world. It's not because of all the "fluff" (free food, free travel, insane holiday parties, incredible events, and the unlimited supply of office supplies to ensure you have what you need). No, it's truly the feel when walking through the doors of a Zillow office, regardless of location. You feel the energy, the drive, the endless pursuit to accomplish the Zillow mission. Due to the selective nature of those hired that creates a phenomenal culture, you are then surrounded by limitless opportunities. The best example is a colleague of mine being brought on as a "trainer," so to speak. Though, she was a graphics designer, marketing guru with an untapped imagination full of ideas. Fast forward 2 years later and our mission that was in all of our minds, was graphically created and brought to life physically, by this person. She is now a leader within her department creating marketing ideas, material...etc. You will not find a lack of opportunities because of the limitless amount of ideas that create those opportunities for you to pursue. Lastly, leadership. Everyone knows the saying: You leave because of your manager. Zillow isn't perfect, but in my 4 years of experience, every leader I had was exceptional. They were exceptional because their common trait was, "Servant Leadership." Zillow's cultural identity in leadership is defined by the thought and action that your leaders serve you. Not the typical environment you see with boss man yelling commands and you follow. Your manager will look to help lift you to the next level and get you to the place you desire in your career at Zillow. My life has been forever changed by Zillow professionally and personally. If you desire to be part of a revolutionary company that manages to have a start up feel with a Google-like culture, do everything you can to join this phenomenal company.

Cons

The only con that I personally encountered was the difficulty to fall into a solidified team who is seeking a new leader. The opportunities were there, but the idea of bringing an outsider into a solidified team who needed new ideas and change, was scary. Past experience aside, It'd be great to constantly push to innovate, build and bring new blood in to an already established team. This will ensure innovation always occurs or difficult times may lie ahead.

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Zillow Response
6y
We truly appreciate your review, and how thoughtfully you described your experience in our culture, with the people, tons of opportunity, and strong servant leadership. Thank you for taking this time to share how Zillow Group has impacted your life, and providing us your insights into what’s working and what we need to continue doing! Ann Sobil, Senior Director, Zillow Premier Agent Sales
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Glassdoor has 2,692 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.