DISH Customer Service Representative II/Retention reviews

2.8

31% would recommend to a friend

(141 total reviews)
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Charlie Ergen

77% approve of CEO

4% positive business outlook

Customer Service Representative II/Retention employees have rated DISH with 2.8 out of 5 stars, based on 141 company reviews on Glassdoor. This indicates that most Customer Service Representative II/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service Representative II/Retention professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

141 reviews
3.0
Sep 4, 2025

Tough job

Recommend
CEO approval
Business Outlook

Pros

Decent compensation for the type of work you do

Cons

Taking angry phone calls all day is taxing

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DISH Response
9mo
We really appreciate you sharing your experience. It's true that the work can be challenging, and we understand that it can be taxing to handle difficult calls. We are always looking for ways to support our team members in these demanding roles. We value your contributions and wish you the best in your future endeavors.
2.0
Jul 31, 2025

Caution

Recommend
CEO approval
Business Outlook

Pros

Decent humans to work with. "OK" bonus pay is achievable.

Cons

Too many obscure QA rules. Systems are terrible putting a lot of potential mistakes in your lap when they should follow their own policies and procedures. PTO policy also sucks. Senior management rating is referencing C-Suite and VPs/directors.

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DISH Response
10mo
Thank you for taking the time to share your feedback. We are happy to hear that you had a positive experience with your colleagues in the Chandler office and that you found the bonus structure to be achievable. We appreciate your perspective on our QA rules and systems, as well as the PTO policy. We are always working to improve our systems and policies and will take your comments into consideration. We wish you the best in your future endeavors.
4.0
May 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexible hours Optional overtime Good team management Room for growth

Cons

Keeping up with the times Higher ups are no help Often forced to introduce new products on a whim, and force older customers to convert

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DISH Response
1y
Thank you for sharing! We are glad that you had many areas you enjoyed about working for DISH! We understand some aspects of your role were difficult, like selling new products, but we would like to thank you for taking care of our customers by offering them the newest products to keep them connected! We wish you all of the success in your futures roles.
Viewing 4 - 6 of 141 Reviews

Glassdoor has 8,262 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.