Is DISH a good company to work for as a Customer Service Representative II/Retention?

Customer Service Representative II/Retention professionals working at DISH have rated their employer with 2.8 out of 5 stars in 141 Glassdoor reviews. This is a higher than average score with the overall rating of DISH employees being 2.7 out of 5 stars. Search open Customer Service Representative II/Retention Jobs at DISH now and start preparing for your job interview by browsing frequently asked Customer Service Representative II/Retention interview questions at DISH .

What are the top reviewed jobs at DISH?

Customer Service Representative (357) , Technician (284) , Field Service Technician (181) , Inside Sales Representative (147) , Account Executive (145) , Retention Specialist (105) , Manager (103) , Field Service Manager (102) , Sales Associate (99) , Sales Representative (80) , Operations Manager (77) , Software Engineer (77) , Installer (66) , Business Analyst (63) , Inventory Specialist (62)

What are the pros of working at DISH according to real employee reviews?

"The pay was good and after a month or so the mastery of skill sets is very beneficial." ((in 674 reviews)); "The people are great and the advancement is there if you want to work for it." ((in 414 reviews)); "training is good and you get up training almost every week." ((in 163 reviews)); "Working at Dish I made good money and a lot of money I made $85K by September." ((in 136 reviews)); "Great coworkers and the downtown location was very fun" ((in 129 reviews))

What are the cons of working at DISH according to real employee reviews?

"Terrible benefits (potential new hires have rejected offers solely on the awful benefits package alone.)" ((in 468 reviews)); "Upper management is clueless and will belittle you any chance they get." ((in 204 reviews)); "Long hours: Entry level positions are mostly hired full time with 40 hour a week schedules." ((in 184 reviews)); "No work life balance have to pick up slack from other workers never know what time you'll be off" ((in 178 reviews)); "CPAW isn't a culture anyway and the real culture at dish is toxic and stifling." ((in 164 reviews))

DISH Customer Service Representative II/Retention reviews

2.8

31% would recommend to a friend

(141 total reviews)

Charlie Ergen

77% approve of CEO

4% positive business outlook

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Customer Service Representative II/Retention employees have rated DISH with 2.8 out of 5 stars, based on 141 company reviews on Glassdoor. This indicates that most Customer Service Representative II/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service Representative II/Retention professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

141 reviews

3.0

May 1, 2025

Good

Retention

Recommend

CEO approval

Business Outlook

Pros

Work from home and a fixed schedule

Cons

Schedules aren’t the best for work life balance

DISH Response

1y

Thank you for sharing your feedback with us! We understand that our schedules may not suit everyone's situation, but we appreciate the time you spent with DISH and your role as the voice of the company to our customers. We wish you the best of luck in all your future endeavors!

2.0

Apr 21, 2025

Don’t let them lie to you

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

When you are in training and fresh out they make sure you’re able to get commission to make sure you stay making you think you are making money for the first 30 days. No vacation or sick time is provided so if you have family don’t even bother unless you’re eligible to get fmla

Cons

Horrible health benefits it basically means you have none but they take 200$ out your check! They make these ridiculous metrics that’s unachievable and they start playing with your money. After 30-90days you see no money other than hourly management does nothing. They sit and talk you can make 100k but that was when the pandemic hit they are comparing the metrics to when people were stuck inside. I got hurt at the job and they avoided any paperwork for me to go to get proper care and gave me attendance points for going to get checked! It’s sad everyone got FMLA from being overstressed it will effect your health, badly

DISH Response

1y

Thank you for taking the time to share your feedback and experience with us. We are sorry to hear that you had a negative experience and we are fully committed to fostering a workplace where every employee feels valued and respected. We encourage you to reach out to our People Operations team at peopleoperations@dish.com to discuss your specific situation.

2.0

Apr 5, 2025

Dish Retention Agent

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

Similar to a sales job where you collect commission for every customer you save.

Cons

All customers are calling with the intention of cancelling, so saving them is hard and this causes demerits for your role.

DISH Response

1y

Thanks for taking the time to share your feedback we really appreciate it. We know retention can feel a lot like sales, especially when most of the calls come from customers looking to cancel. It’s a tough job that takes strong communication and problem-solving skills. We're always looking for ways to better support the team and improve the experience for both employees and customers. Thanks again for your feedback.

Viewing 7 - 9 of 141 Reviews

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