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Firstsource Solutions

Engaged Employer

Ups and Downs but not to bad - Customer Service Firstsource Solutions Employee Review

4.0
Jan 15, 2018
Recommend
CEO approval
Business Outlook

Pros

It is competitive salary for the amount of work being done, plenty of overtime available, plenty of development opportunities, they believe in internal development more than external, the people who work there ie. line managers and CSA staff are amazing people and enjoy a laugh

Cons

Ops Manager is a micromanager! And extremely hard to get holidays, very short training programme that doesn’t fully prepare you for the job role

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Firstsource Solutions Response
8y
Thank you for your honest feedback! Great to you read you actually enjoy work and have a laugh with your line managers and CSA colleagues! We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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