Item: Firstsource Solutions
Rating: 3
Author: Former employee - Analyst

Question 1

Is Firstsource Solutions a good company to work for as a Analyst?

Accepted Answer

Analyst professionals working at Firstsource Solutions have rated their employer with 4.3 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Analyst Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Analyst interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Analyst employees well?

Accepted Answer

Analyst professionals rate their compensation and benefits at Firstsource Solutions with 4.3 out of 5 stars based on 68 anonymously submitted employee reviews. This is 12.3% better than the company average rating for salary and benefits. Find out more about Analyst salaries at Firstsource Solutions.

Question 3

How happy are Analyst professionals working at Firstsource Solutions?

Accepted Answer

93% of Analyst employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 57% in the past 12 months. Analyst professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.6 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (327), Team Leader (163), Customer Service Advisor (152), CSA - Customer Service Associate (144), Customer Service Associate (128), Senior Associate (108), Senior CSA (78), Senior Analyst (72), Analyst (68), Associate (68), Assistant Manager (64), Customer Service (59), Customer Service Representative (CSR) (57), Process Leader (56), Senior Customer Service Associate (55)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

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