Is Firstsource Solutions a good company to work for as a Assistant Manager?

Assistant Manager professionals working at Firstsource Solutions have rated their employer with 4.4 out of 5 stars in 64 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Assistant Manager Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Assistant Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Assistant Manager employees well?

Assistant Manager professionals rate their compensation and benefits at Firstsource Solutions with 3.6 out of 5 stars based on 64 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Assistant Manager salaries at Firstsource Solutions.

How happy are Assistant Manager professionals working at Firstsource Solutions?

86% of Assistant Manager employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Assistant Manager professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Assistant Manager reviews

4.4

86% would recommend to a friend

(64 total reviews)

Ritesh Idnani

97% approve of CEO

86% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Assistant Manager employees have rated Firstsource Solutions with 4.4 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Assistant Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Assistant Manager professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

64 reviews

5.0

Aug 8, 2019

Good Firm

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Some new opportunities are coming up.Good place to start your innings

Cons

Excellent work/life balance Good training curriculum

Firstsource Solutions Response

6y

Thanks for writing in. It is encouraging to know you recommend us as an employer. All the best for a continued service.

1.0

May 6, 2019

Assistant Manager

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Good environment Work life balance Flexible timings

Cons

Senior management Things doesnt move as the way you like Very old concept will be followed Cannot establish new ideas

Firstsource Solutions Response

7y

Thanks for writing in. We take your feedback sincerely. People Centricity being one of our core values, we like to ensure we make a great place for everyone to work. We would also like to inform you that we have now introduced a new platform called the "First Innovate" where all the employees can put their ideas for the management to review and pick up new ideas that works for the Business and employee. We take your feedback sincerely and are continuously working to make the process better

3.0

Feb 28, 2016

Assistant Manager Operations

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Able to go into the depth of Management details Less Work Pressure

Cons

Employee training programs Salary Only cares about results

Viewing 52 - 54 of 64 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual Collections Agent (Experience Needed)