Is Firstsource Solutions a good company to work for as a Associate?

Associate professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 66 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate employees well?

Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 66 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Associate salaries at Firstsource Solutions.

How happy are Associate professionals working at Firstsource Solutions?

92% of Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Associate professionals have also rated Firstsource Solutions with a 4.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.8 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (100) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 115 reviews)); "Good work culture and balancing work life" ((in 96 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 145 reviews)); "Poor training and support system." ((in 83 reviews)); "Bad managers and sme and TL" ((in 79 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 41 reviews))

Firstsource Solutions Associate reviews

4.1

92% would recommend to a friend

(66 total reviews)

Ritesh Idnani

100% approve of CEO

94% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (66 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Associate employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

66 reviews

3.0

Jun 8, 2022

It's a very pleasent place to work at

Associate

Recommend

CEO approval

Business Outlook

Pros

Work Environment is good, it's organized, salary was good

Cons

No job security, once the project has moved, you will be fired.

4.0

May 16, 2022

Good

Associate

Recommend

CEO approval

Business Outlook

Pros

You can gain Knowledge about your process

Cons

You wont get easily moved to other superior process

Firstsource Solutions Response

3y

Thank you for writing a review. We note you are an existing employee and hope that with a little extra support we can make your work experience a better one. Our progression pathway offers opportunities to advance your career – at the right time and when vacancies arise. If you’re keen to explore opportunities locally, please reach out to the Talent Development Team or your Team Leader to express your wishes. All the very best.

4.0

May 8, 2022

Working experience

Associate

Recommend

CEO approval

Business Outlook

Pros

Good team management Co-operation Well trained during trained period

Cons

Cross trained in various projects that was such difficult to work balance the workflow

Firstsource Solutions Response

3y

Thank you for writing in. We are happy to know that you enjoyed the work environment provided. We strongly believe that staying abreast of rapidly changing skillsets is critical. To stay on course, we support our employees to advance in their current roles and prepare them for future opportunities. All the best for your future career.

Viewing 43 - 45 of 66 Reviews

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