Is Firstsource Solutions Bangalore Rural a good place to work?

Employees in Bangalore Rural have rated Firstsource Solutions with 4.6 out of 5 stars in 69 anonymous Glassdoor reviews. To compare, worldwide Firstsource Solutions employees have given a rating of 4.6 out of 5. Search open jobs at Firstsource Solutions in Bangalore Rural and find out about the interview experience in Bangalore Rural or explore more of the top rated companies in Bangalore Rural .

Does Firstsource Solutions pay well in Bangalore Rural?

Firstsource Solutions employees working in Bangalore Rural rate their compensation and benefits with 4.0 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. This is equal to the company average rating of all Firstsource Solutions employees. Browse Firstsource Solutions salaries in Bangalore Rural to find out how much you could get paid.

How is the work culture at Firstsource Solutions in Bangalore Rural?

Employees in Bangalore Rural have rated Firstsource Solutions with 4.1 out of 5 for work-life-balance (equal to company-wide rating), 4.6 out of 5 for diversity and inclusion (equal to company-wide rating), 4.4 out of 5 for culture and values (equal to company-wide rating) and 4.2 out of 5 for career opportunities (equal to company-wide rating).

How satisfied are Firstsource Solutions employees in Bangalore Rural?

94% of employees in Bangalore Rural would recommend working at Firstsource Solutions to a friend, compared to 94% of Firstsource Solutions employees worldwide . This is based on 69 anonymous reviews submitted on Glassdoor.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "good work environment and supportive" ((in 126 reviews)); "Can work from home if quality is good." ((in 100 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions Bangalore Rural reviews

4.6

94% would recommend to a friend

(69 total reviews)

Ritesh Idnani

98% approve of CEO

95% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (69 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Employees in Bangalore Rural have given Firstsource Solutions a rating of 4.6 out of 5 stars, based on 69 company reviews on Glassdoor. This indicates that most employees have an excellent working experience in Bangalore Rural. The Firstsource Solutions employee rating in Bangalore Rural is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

69 reviews

1.0

Jan 12, 2026

worstest of the worst, communist mentality

Quality assurance

Recommend

CEO approval

Business Outlook

Pros

Salary on time, that is the only thing that is good, thats why people are there

Cons

no proper hike , only 1000rs fixed appraisals yearly, leaders of the leader only promote on their community or religion people, toxic environment, if u know how to catch bucket by digging grave for other please ahead, if u need mental peace and good growth then STOP HERE

Firstsource Solutions Response

5mo

We’re sorry to hear about your concerns regarding the appraisal process, growth opportunities, and workplace experience. At Firstsource, fairness, inclusivity, and transparency are values we take very seriously. Appraisals and promotions are based on defined performance metrics and merit. We would strongly encourage you to have an open and confidential discussion with your HR Business Partner or Manager so that your specific concerns can be addressed appropriately.

2.0

Dec 9, 2025

1 year at first source

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy hiring process and good incentives fir sales associates

Cons

Improper management and no scope to grow

Firstsource Solutions Response

6mo

Thank you for your honest feedback. We’re glad to hear you found the hiring process smooth and the incentive structure rewarding for sales associates. We encourage you to have an open conversation with your HR partner or reporting manager to share specific inputs this helps us identify areas for improvement and create clearer growth pathways for employees.

5.0

Oct 28, 2025

Greate place to start and to grow

Senior csa

Recommend

CEO approval

Business Outlook

Pros

supportive management and friendly team mates

Cons

work load can get high at peak times

Viewing 28 - 30 of 69 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual call center representative (2 Days Off)

Collections call center representative (2 Days Off)

Bilingual call center representative - Collections (2 Days Off)

Bilingual Collections Agent (Experience Needed)