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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews
4.0
Jul 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Training and Development: Firstsource often provides comprehensive training programs that help employees develop their skills and knowledge, which can be beneficial for career growth. Work Environment: The company typically fosters a positive work environment with supportive colleagues and management, making it a comfortable place to work. Career Opportunities: There may be opportunities for career advancement within the company, allowing employees to grow professionally and take on more responsibilities. Job Stability: Firstsource Solutions is a well-established company in the outsourcing industry, which generally offers job stability and security.

Cons

Salary and Benefits: Compensation packages may vary, and some employees may feel that salary and benefits could be more competitive compared to other companies in the industry.

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are proud to offer comprehensive training programs that help employees enhance their skills and knowledge. These programs are designed to support career growth and professional development, providing valuable tools for employees to advance in their careers. Our goal is to foster a workplace where colleagues and management are approachable, creating a comfortable and collaborative atmosphere. We encourage employees to take on more responsibilities and explore various career paths, supporting their professional growth and development. As a well-established company in the outsourcing industry, we offer job stability and security. Our long-standing presence in the market helps ensure a stable work environment for our employees. We recognize that compensation packages can vary, and some employees may feel that our salary and benefits could be more competitive compared to other companies in the industry. We are committed to regularly reviewing and improving our compensation and benefits packages to ensure they align with industry standards and meet the needs of our employees.
4.0
May 30, 2024

Good

Recommend
CEO approval
Business Outlook

Pros

Good work culture to work

Cons

Not nice for cafeteria place

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It’s great to hear that you found the work culture positive!
3.0
May 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Good environment, helpful, friendly and best for freshers

Cons

Not applicable not applicable not applicable

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It's great to hear that you found the environment to be good and that it was helpful and friendly, especially for freshers. We aim to create a supportive and welcoming atmosphere where new employees can feel comfortable and grow in their roles
Viewing 46 - 48 of 188 Reviews

Glassdoor has 4,370 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.