Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 188 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

84% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 14% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 102 reviews)); "Good work culture and balancing work life" ((in 95 reviews)); "Can work from home if quality is good." ((in 92 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 180 reviews)); "Unorganized and chaotic at times pay is low" ((in 157 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 23 reviews))

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

84% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Senior management

3.8

Compensation and benefits

3.6

Work/Life balance

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

188 reviews

2.0

May 26, 2023

bad experience overall

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

management was quite good infra was good

Cons

pathetic operations toxic work culture

Firstsource Solutions Response

Thank you for acknowledging our strong management team. We apologize for any negative experiences you may have had and want to assure you that we are committed to addressing these issues. This will help us better understand the root causes and take appropriate actions to improve the work culture. We believe in taking accountability and if you have any thoughts on how we can improve, please write to your HR Manager

5.0

May 25, 2023

work cuture

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

firstsource is bestplace to start your career as BPO agent

Cons

There is no negative point from my point of view.

Firstsource Solutions Response

We really appreciate you taking the time to share your experience with us. It's wonderful to hear that you have found our organization to be the ideal starting point for your professional journey. We strive to create an environment that nurtures talent, provides growth opportunities, and promotes career advancement, we value the contributions of every team member and encourage their professional aspirations.

5.0

May 20, 2023

Short term goal

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Very low pressure, team leaders are supportive

Cons

No hikes, no growth, salaries need to increase

Firstsource Solutions Response

Thank you for leaving a review. We are delighted to hear that our team leaders are providing support to their team members. Strong leadership is crucial for fostering a positive work environment and promoting the success of our employees. We appreciate the feedback regarding salaries. We regularly evaluate our compensation packages to ensure they remain competitive within the industry and align with the contributions of our employees. We are committed to fair and equitable compensation practices and will take this feedback into consideration as we continue to assess and make adjustments where necessary.

Viewing 73 - 75 of 188 Reviews

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Firstsource Solutions CSA - Customer Service Associate reviews

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