Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 188 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 188 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Firstsource Solutions.

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

84% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 14% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.6 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.0 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 138 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "Flexible working and work from home." ((in 101 reviews)); "work life balance is good" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 51 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

84% would recommend to a friend

(188 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews

3.0

May 25, 2022

Hit and miss

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Initial training would be very good

Cons

the process demands a lot but considerably pay is less

Firstsource Solutions Response

4y

Thank you for your review. We are happy that you appreciate the training provided. We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market trends. We encourage you to connect with your HR partner in case of any queries, so that can be resolved quickly. We wish you a long and fulfilling career with us.

5.0

May 6, 2022

Excellent place for freshers

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good Company And Infrastructure, Excellent Place For Freshers To Explore And Learn New Things. Good Package For Freshers. I Joined Here As Freshers And Learnt Many Things. You Can Improve Your Communication Skills With The Help Of Trainers and colleagues...Good management

Cons

Honestly i dont face any issues from my joining to still now

Firstsource Solutions Response

3y

Thank you for sharing the feedback and your positive experience at Firstsource. We strongly believe that when you feel your best, you do your best. All the best for a long and happy career with us.

5.0

May 5, 2022

It was really great working there

Customer service associate (csa)

Recommend

CEO approval

Business Outlook

Pros

Amazing work place and good incentive with some goodies every month. Also we have all kinda facilities like ESI, PF and good ambiance.

Cons

Shift timing as it was UK shift…

Firstsource Solutions Response

3y

Thank you for taking the time to share your review. We are delighted to know that you are happy with the benefits provided and our rewards and recognition program. We’re a fast-paced customer service provider who is committed to being there when our customers need our support. So, the shifts and work timings of employees are aligned to suit the team’s or client’s requirements – these are planned and communicated to employees well in advance. Firstsource believes in cultivating a culture of growth; many of our leaders are homegrown as we have a very detailed process of outlining career paths for our employees. However, we are taking your feedback and will address the areas we missed in delivering a great experience to you. We wish you well with your future career.

Viewing 103 - 105 of 188 Reviews

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