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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)
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Ritesh Idnani

88% approve of CEO

86% positive business outlook

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews
2.0
May 21, 2018

C.S.A.

Recommend
CEO approval
Business Outlook

Pros

Friendly work environment and scope to earn incentives

Cons

Lines HR's are not even aware what information they are supposed to give when a person has put down his paper's with regards to the incentives that we are entitled for that current month. So according to the HR policies if you put down your papers you will not get the incentive that you are entitled for in that current month in my case I was entitled for 40k which dey did not give me when my F&F came

1.0
May 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Free Healthcare (which was exclusively for managers for years to start with)

Cons

Management, staff training is non existing, long hours, under appreciated for what you do, forced into sales when its not part of your job.

3.0
Sep 30, 2017
Recommend
CEO approval
Business Outlook

Pros

good work environment. coffee machine microwave this and that

Cons

bad salary package. I was getting in hand approximately 11.5k after cab deduction. which is way less when you are migrated to a city and has to cover your food and accommodation charges.

Viewing 166 - 168 of 188 Reviews

Glassdoor has 4,370 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.