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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(188 total reviews)
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Ritesh Idnani

88% approve of CEO

86% positive business outlook

CSA Customer Service Associate employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 188 company reviews on Glassdoor. This indicates that most CSA Customer Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by CSA Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

188 reviews
5.0
Nov 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Good culture, awesome benefits, superb work life balance, good management people, HR relations, growth opportunities

Cons

Low compensation, I can think of any except that

1.0
Aug 3, 2014
Recommend
CEO approval
Business Outlook

Pros

The only good thing about working here is that I get a wage, other than that, there is nothing, only reason I'm still here is because I can't get another job

Cons

They don't treat you like a human being more like 'hours' They don't care if you can't get home if finish at 11pm Not allow any sick days, if you are ill then its tough, you have to deal with it. They will try and sack you over anything. Just a horrible place to work

3.0
Apr 9, 2014
Recommend
CEO approval
Business Outlook

Pros

the majority of people who work there are a brill laugh and friendly.

Cons

dont get paid enough for the job we do. minimal/unrealistic incentives. not enough praise or any rewards for a doing a good job, but once you do something wrong, you're reprimanded straight away... no effort to build morale on the floor whatsoever. wages sometimes aren't right, been docked hours from my wages so many times i've lost count, and then i've had to scrounge until the next pay day when the rest of it comes back in. also, you only get somewhere in that place if you know someone or if your a relation to them (or in a relationship with them.....) the work/life balance is shocking also, spend most of my time in there and im not even full time ! !

Viewing 175 - 177 of 188 Reviews

Glassdoor has 4,368 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.