Is Firstsource Solutions a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.6 out of 5 stars in 123 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 123 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Firstsource Solutions.

How happy are Customer Service Associate professionals working at Firstsource Solutions?

97% of Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.6 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (105) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 137 reviews)); "good work environment and supportive" ((in 120 reviews)); "work life balance is good" ((in 94 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "Good work culture and learning" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 149 reviews)); "Poor training and support system." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

Firstsource Solutions Customer Service Associate reviews

4.6

97% would recommend to a friend

(123 total reviews)

Ritesh Idnani

100% approve of CEO

97% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customers Service Associate employees have rated Firstsource Solutions with 4.6 out of 5 stars, based on 123 company reviews on Glassdoor. This indicates that most Customers Service Associate professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customers Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

123 reviews

4.0

Dec 10, 2022

Lloyds Bank

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Fix Sat Sun off 9 hrs working Life balance Good work place like a cooperate

Cons

Salary needs to be improved Management need to be improved

5.0

Oct 10, 2022

Good

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

The environment of the company is very good every one in company were very supportive they were always ready to help

Cons

Increment of salary was not their

1.0

Sep 15, 2022

TRASH TRASH AND MORE TRASH

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

none except its easy job

Cons

Every single person who works here is a manipulative lying scum bag and HR and so unbelievably inept its laughable

Firstsource Solutions Response

3y

Thank you for taking the time to leave a review. We are very sorry to hear about your experience with us, and it is certainly not the impression we like to leave on our colleagues. We do appreciate the feedback and would love to know what we can do to make your time with us more enjoyable and fulfilling. Please feel free to escalate any issues you have to Senior Managers who will investigate them as a priority.

Viewing 40 - 42 of 123 Reviews

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