Is Firstsource Solutions a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Firstsource Solutions have rated their employer with 4.2 out of 5 stars in 187 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.9 out of 5 stars based on 187 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries and benefits at Firstsource Solutions .

How happy are CSA - Customer Service Associate professionals working at Firstsource Solutions?

83% of CSA - Customer Service Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSA - Customer Service Associate professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 141 reviews)); "Good work environment and Colleagues" ((in 120 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "Can work from home if quality is good." ((in 89 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 166 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 75 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 43 reviews))

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Firstsource Solutions

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(187 total reviews)

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.0

Career opportunities

3.9

Senior management

3.9

Compensation and benefits

3.8

Work/Life balance

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

187 reviews

5.0

Apr 9, 2025

cs

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

good company with super hr

Cons

bad late login, error breackable

Firstsource Solutions Response

Thank you for your feedback! We’re happy to hear that you appreciate the company and the support from our HR team—it truly means a lot. We’d love to understand your concern better regarding “late login” and “error breackable.” If you could provide more context, it will help us address the issue effectively and work towards an improved experience.

5.0

Apr 4, 2025

NA

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good company to work hear

Cons

Nothing is bad to tell about the company

Firstsource Solutions Response

Thank you for your positive feedback! We’re glad to hear you’ve had a good experience working with us. Your appreciation means a lot and motivates us to keep building a supportive and rewarding workplace. Looking forward to many more successful moments together!

5.0

Mar 26, 2025

Experience with sky

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Really had a better experience working in firstsource. And happy to be a part of Sky. Working on the floor helps is to improve each day and will experience different situations daily which will give us a different challenge and interest to face different situations daily which.

Cons

No cons as of now.

Firstsource Solutions Response

Thank you for your feedback! We're delighted to hear that you’ve had a great experience at Firstsource and that your role presents new challenges and learning opportunities every day. We appreciate your enthusiasm and are committed to maintaining a dynamic and engaging work environment!

Viewing 28 - 30 of 187 Reviews

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Firstsource Solutions CSA - Customer Service Associate reviews

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NA

Experience with sky

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