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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions CSA - Customer Service Associate reviews

      Compare reviews

      4.2

      83% would recommend to a friend

      (187 total reviews)
      avatar

      Ritesh Idnani

      88% approve of CEO

      86% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.0

      Career opportunities

      3.9

      Senior management

      3.9

      Compensation and benefits

      3.8

      Work/Life balance

      Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      187 reviews
      2.0
      May 27, 2025

      small people with big egos

      Customer service agent (csa)
      Recommend
      CEO approval
      Business Outlook

      Pros

      the workplace is full of nice people

      Cons

      everything else apart from colleagues

      avatar
      Firstsource Solutions Response
      1y
      Thank you for your honest feedback. We’re pleased to hear that you found your colleagues to be a positive part of your experience; we know how important a supportive team is in any workplace. We’re sorry to learn that other aspects of your time at Firstsource didn’t meet your expectations. We appreciate you taking the time to share your thoughts and wish you the very best for the future.
      5.0
      May 26, 2025

      Na

      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Advantages are shift patterns are good

      Cons

      No disadvantages as of now

      4.0
      Apr 22, 2025

      Okish

      Customer service agent (csa)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly environment supportive colleagues and overall good experience

      Cons

      No work life balance, pressure from TL and manager also food is disgusting at the canteen

      avatar
      Firstsource Solutions Response
      1y
      Thank you for your feedback. We're glad you had a positive experience with our work environment and team culture—it’s something we truly value. We understand that maintaining work-life balance can be challenging at times, especially during high-demand periods. The nature of our business requires us to meet certain operational goals, and we appreciate the efforts of all our team members in achieving them.
      Viewing 25 - 27 of 187 Reviews
      Related searches: Firstsource Solutions Customer Service Associate (CSA) jobs | Firstsource Solutions Customer Service Associate (CSA) salaries | Firstsource Solutions benefits | Firstsource Solutions Customer Service Associate (CSA) interviews
      Firstsource Solutions reviewsFirstsource Solutions Customer Service Associate (CSA) reviews

      Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.