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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(187 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

187 reviews
4.0
Jul 8, 2025
Recommend
CEO approval
Business Outlook

Pros

The SUV process has great incentives

Cons

Sometimes the workload is overbearing

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Firstsource Solutions Response
10mo
Thank you for sharing your feedback! We’re glad to hear you appreciate the incentive structure within the SUV process — rewarding performance is something we strive for. We encourage you to have an open conversation with your manager to discuss workload management or potential support options.
2.0
Jul 8, 2025
Recommend
CEO approval
Business Outlook

Pros

people are friendly at the company

Cons

They let you go easily

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Firstsource Solutions Response
10mo
Thank you for your feedback and for highlighting the friendly environment here, we’re proud of our team culture. We understand that changes can be difficult, and we always aim to handle all transitions with fairness and respect. We appreciate your feedback and wish you success in your next steps.
3.0
Jun 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Work culture,Salary for freshers, approachability with management

Cons

Nothing bad in my experience

avatar
Firstsource Solutions Response
11mo
Thank you for sharing your positive experience! We're glad to hear you’ve had a great start with the company, especially appreciating the work culture, competitive salary for freshers, and approachable management. These are core aspects we strive to maintain across teams.
Viewing 22 - 24 of 187 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.