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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(187 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

187 reviews
5.0
Aug 21, 2025

good

Recommend
CEO approval
Business Outlook

Pros

company is really very good

Cons

there is not a single con

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Firstsource Solutions Response
8mo
Thank you for sharing your feedback. We are recognized for being a great company that provides a positive and supportive work environment. Employees consistently report high satisfaction, and there are no notable concerns to highlight.
3.0
Jul 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Good for learning for freshers

Cons

Can be very frustration by demands

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Firstsource Solutions Response
9mo
Thank you for sharing your experience with Firstsource. We’re happy to hear that you found the company a good place for freshers to learn and gain valuable experience. We understand that at times the demands of the role can be challenging, and we are continually working to balance performance expectations with adequate support to ensure employees can thrive while maintaining their well-being
4.0
Jul 24, 2025
Recommend
CEO approval
Business Outlook

Pros

The onboarding process is smooth and helps new hires adjust quickly . Supportive team environment , Good training process , Respectful culture , Skill Development, Carrer exposure , Timely feedback .

Cons

Limited flexibility in work shifts can affect personal commitments .

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Firstsource Solutions Response
10mo
Thank you for sharing your experience! It’s great to hear that you found the onboarding process smooth and supportive, with good training, a respectful culture, and timely feedback. These are key elements that make the transition for new hires easier and contribute to overall career development. Balancing business needs with employee well-being is always important. Activities that build team connection and make the workplace more engaging can boost morale and motivation.
Viewing 19 - 21 of 187 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.