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Firstsource Solutions

Engaged Employer

Firstsource Solutions CSA - Customer Service Associate reviews

4.2

83% would recommend to a friend

(187 total reviews)
avatar

Ritesh Idnani

88% approve of CEO

86% positive business outlook

Customer Service Associate (CSA) employees have rated Firstsource Solutions with 4.2 out of 5 stars, based on 187 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

187 reviews
5.0
Sep 24, 2025

Advisor

Recommend
CEO approval
Business Outlook

Pros

Our manager is approachable, understanding, and always ready to guide us through challenges

Cons

The company encourages learning and provides opportunities for career advancement.

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Firstsource Solutions Response
7mo
Thank you for your feedback. We’re glad to hear that you value your manager’s approachability, guidance, and leadership, as well as the learning opportunities and career growth provided by the company. We appreciate your recognition and will continue to support a positive and growth-oriented work environment.
1.0
Aug 26, 2025

1

Recommend
CEO approval
Business Outlook

Pros

No pros with this job

Cons

Night Shift, rotational shifts, etc

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Firstsource Solutions Response
8mo
Thank you for sharing your feedback.we are glad to hear that employees value the positive work environment and supportive management.we understand that night shifts and rotational schedules can be challenging. These schedules are in place to meet business requirements, and we appreciate employees’ efforts in adapting to them.
Viewing 16 - 18 of 187 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.